![]() ![]() We will certainly relay the comments you have provided directly to the head of the aforementioned department. For this reason, we are concerned to read that you encountered some inconveniences at your check in as it has always been of great importance for us as to guarantee a flawless check in and check out for our guests and we assure you that our front desk team does everything in their hands to accomplish this. Allow us to mention that our main goal is to provide our guests with an amazing experience, exceeding their expectations in all areas. Likewise, we would like to take this opportunity to thank you for sharing your feedback with us as. ![]() We are happy to hear that you had a great time with us enjoying our different services and amenities. and felt we were kind of stuck at resort and didn't have options to leave unless going on an excursion.įirst and foremost, we would like to thank you for choosing Iberostar Paraiso Beach as your recent holiday destination. They charged way too much for snacks, tanning lotion, souvenirs, etc. I would suggest they have more fun activities for adults, not a lot of nightlife entertainment. Lots of walking (and no elevators at buildings), but they do have golf carts to grab a ride here and there. They didn't give a map and didn't let us know there was a resort app when we checked in. The resort is huge, and it takes a little time getting used to where everything is located. There was no drink service at the beach, you had to walk to bar every time you wanted a drink. I didn't like that you only got to make a few reservations for the "fancier" restaurants, and they limited what you got. There are quite a few options for food (2 buffets for am/pm and 2 buffets for lunch and a rock cafe for late lunch and about 6 restaurants) however, I wouldn't say the food was amazing, it was mediocre (not much seafood options). The room was clean and well air conditioned. They had a few pool bars and a nice bar and snack bar by the beach, and bars at the lobbies. Just make sure to reserve your spot by 8 am with towel. ![]() I liked all the chairs and tiki huts for sun coverage at the pool and the beach area, and nice boardwalk by beach. It was a very clean property and I felt safe the entire time. I loved the wildlife on the property (birds, peacocks, flamingos, swans, lizards, coati, flowers, etc.). Likewise, we thank you for sharing your observations and we hope to have the opportunity to host you again in the near future.Sincerely, We regret to know that this meant an inconvenience for you as their intention was not to make you feel uncomfortable, but to inform you. ![]() The intention of our colleagues is to inform our guests about the different services we have at our different hotels. It is disappointing to read your observations, however, we will take note and use the improvement opportunity that this gives us.Regarding The Club program we would like to mention that it was created to honor the loyalty of our guests and to offer them special benefits. Our team of hand-picked professional chefs, using only the highest quality ingredients aim to please the palates of our valued guests. We assure you that our Maintenance and Housekeeping departments follow a strict maintenance program in order to keep our rooms in tip-top conditions,however, we will pass on your comments to the proper department for their consideration.Furthermore,allow us to say that at Iberostar, we are on a daily quest for culinary perfection. First and foremost, we would like to thank you for choosing Iberostar Paraiso Beach on your recent vacations.We are happy to hear that overall you had such an enjoyable stay with us.On the other hand, we sincerely regret that your room did not live up to your expectations, as we do try to take care of every detail so that our guests enjoy their stay with us and we strive daily for complete customer satisfaction. ![]()
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